Who We Are
At Level TL (PTY) LTD (Reg. No. 2023/175114/07), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://davieraymondsgroup.co.za or make a purchase from us.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address, and payment information when you make a purchase.
- Account Information: Username, password, and order history if you create an account with us.
- Automated Information: IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.
- Communication Data: Any information you provide when contacting us via email, phone, or our contact forms.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including sending invoices and order confirmations.
- To communicate with you about your orders, account, or inquiries.
- To improve our website, products, and customer service.
- To send promotional emails about new products, special offers, or other information we think you may find interesting (only with your consent).
- To comply with legal obligations and prevent fraudulent transactions.
Payment Information
We do not store your credit/debit card details. All payment transactions are processed securely through our payment gateway providers. Your payment information is encrypted and handled in accordance with PCI-DSS standards.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of our website.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services (e.g., shipping carriers, payment processors) or as required by law.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Level TL (PTY) LTD (Reg. No. 2023/175114/07)
37 Lombardy Road, Broadacres AH, Sandton, Gauteng, 2055
Email: info@leveltl.co.za
Phone: 087 255 3148
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: July 2025